I am pleased to announce that Whypoint offers a total end-to-end package for customer engagement. Thanks to our partner, CMDi, and our membership and manufacturing clients for inputs over the years and the projects. 

Significant research and development went into reaching this milestone. Now our complete customer closeness programme closes the loop with engagement tracking. Teams can use personalised dashboards with a real-time view of customer satisfaction and its impact on key areas of business.

These 4 steps, as standalone projects or together, deepen engagement and increase the lifetime value of customers.

1. Segmentation: Group customers with similar needs.

2. Personas: Bring each segment and their needs to life.

3. Journeys: Signpost their journeys between touch points.

4. Tracking: Measure and improve customer satisfaction.

Request your free customer closeness guide.